Location: Alsip
Employment Type: Direct Hire
Job ID: 663
Date Added: 10/27/2023
Responsibilities
- Minimum of 8-10 years of experience in IT, preferably supporting supply chain systems.
- Understanding of the manufacturing/supply chain industry (food/pharmacy industry experience is plus)
- Create specifications for programming.
- Acts as an IT coordinator on project implementations.
- Create, maintain, support, and troubleshoot Supply Chain Systems applications and interfaces.
- Share day-to-day support responsibilities and ongoing technical support related to WW Supply Chain Systems.
- Day-to-day support includes but is not limited to troubleshooting and resolving application and data problems, resolving ad-hoc user report requests, maintaining current application documentation, ensuring the reliability of applications within the area of responsibility, and support of continued application adoption/rollout.
- Proven ability to lead the implementation of third-party applications.
- Ability to quickly comprehend, adapt, and work within diverse application & hardware environments.
- Ability to manage and address service desk tickets.
- Acts as an IT coordinator for software implementation projects in the supply chain area. Work-based on consultations with supervisor.
- Ability to work with other IT peers to resolve issues.
- Ability to work with internal Helpdesk support team and global IT team to resolve application issues.
- Ability to work with and relate to users concerning their reported day-to-day issues and requests.
- Participate in technical design, development, testing, debugging, and implementation of enhancements to applications within the area of responsibility.
- Database support (from an application perspective).
- Participate in the upkeep of existing test, development, and production environments related to application responsibilities.
- Ensure all support and troubleshooting documentation, related to areas of responsibility, is maintained, and kept current.
- Write technical user guides and supporting technical documentation.
- Support existing standards and procedures. Establish and document new standards and procedures when agreed upon.
- Stay current and learn new technologies and other technologies related to the job.
- Ability to provide and follow accurate time estimates based on assigned work.
- Communicate status(s) within IT
- As needed integrate support efforts with local IT groups globally to ensure successful implementation and support of applications.
- Provide a positive and friendly attitude that is consistent with fostering and maintaining a good relationship with internal users and IT colleagues globally.
- Bachelor’s degree in computer science or a related field
Technical Requirements
- MS Visual Studio
- ASP.Net, VB.Net, C#.Net
- JavaScript, HTML, OData
- Microsoft SQL Server 2014 or higher
- stored procedure development
- XML
- Advance SQL
- Microsoft Reporting Services
- Microsoft Integration Services
- Windows tablets
- Zebra & Other label printers
- MS Dynamics AX 2012, MS Dynamics 365
- IIS Administrative
- Microsoft Visio
- Web Services development
- Technical document writer
