The Product Operations team is chartered with driving effective product lifecycle management to help the product portfolio achieve the desired customer and business outcomes. The team will orchestrate multiple strategic cross-functional initiatives that include the following product lifecycle activities:?voice of the market, portfolio-wide planning orchestration, launch readiness, and risk management, data-enablement for key initiatives to make better customer-oriented decisions, and providing execution visibility to key stakeholders.
The VP of Product Operations will lead a team that interacts directly with Product Managers, Product Development, Product Marketing, Sales, Customer Support, Legal, and other stakeholders to ensure the successful launch and adoption of products in the market. Additional responsibilities include providing regular status reporting, product roadmap updates, supporting the change management process, and other duties as assigned. The ideal candidate is a motivated self-starter with leadership, management, collaboration, and communication capabilities that can work cross-functionally.
What You’ll Do
- Cross-functional orchestration: Act as a single point of contact in deploying releases into operation, including streamlining and orchestrating communication and product lifecycle activities amongst product teams and other parts of the organization.
- Process management and standardization: Define an overarching playbook of functions and activities to be orchestrated as part of product releases/product launches, and standardize business processes, such as planning, product enablement and driving adoption, roadmap execution, and reporting to facilitate and support product development.
- Voice of the market management: Standardize processes to gather,?aggregate, and synthesize?various sources of internal and external input to generate insights that can be leveraged during quarterly planning and Value Articulation. Improve how we?act on feedback from the market?to inform product planning.
- Product analytics management: Support Product Management with data and analytic insights required to drive product adoption outcomes, improve product design/features, and keep a pulse on product health.
- Product tooling management: Define, implement, and manage the product management tool stack: roadmap development, task/project management, customer and user feedback, product analytics, product performance monitoring, experimentation, knowledge base, etc.
- Launch readiness: Assure product teams meet operational readiness/launch criteria and communicate to the organization accordingly.
- Operational excellence: Maintain ongoing operational excellence by ensuring products/services and associated operations meet agreed SLAs/SLOs; enable feedback/integration/data feeds to interested parties (e.g., Customer Support, Customer Success) from product/services running on the production platform.
- Continuous improvement: Develop, implement, and continuously refine best practices, continuing education to improve product lifecycle management efficiency and effectiveness.
- Templates and resources: Maintain templates, guidelines, references, and resources for product managers, such as user story templates, interview guides, survey frameworks, etc.
- Training and onboarding: Set up and manage Product Management training and onboarding programs to support Product Management.
- Product Lifecycle Experience: 12-15+ years’ experience working in one or more facets of the product lifecycle (e.g., as a product manager, in product development, or product operations) is essential, as this role requires strong experience and deep knowledge of end-to-end product lifecycle activities from concept to product development, requirements gathering, release planning, go-to-market activities, post-implementation support, and customer adoption.
- Cross-Functional Collaboration: A successful Product Operations leader should be able to collaborate effectively with different teams such as Engineering, Sales, Marketing, and Customer Support to ensure that the product meets the needs of all stakeholders.
- Leadership: Leadership skills are crucial for this role as the Product Operations leader will lead a team, set priorities, and make decisions that will impact on the product's success. A strong talent magnet who can attract, retain, and grow talent. Can set direction while being able to jump into details when needed.
- Operational Excellence: The Product Operations leader should be able to create and implement processes and systems that ensure operational excellence across the organization. Some experience in complex program/project management.
- Data-Driven Decision Making: This role's ability to make data-driven decisions is essential. The Product Operations leader will track and analyze product metrics to inform product strategy and drive business outcomes.
- Impactful Reporting and Executive Communications: The Product Operations leader should be able to create and present clear and concise reports that communicate product performance and progress to executive stakeholders.
- Trusted Team Player: Proven ability to quickly earn the trust of sponsors and key stakeholders; Be “humble, hungry & smart.”
- Self-motivated: Able to work independently while coordinating activities with cross-divisional teams.
- Solid analytical and problem-solving skills; ability to think strategically.
- Excellent verbal and written communication and presentation skills. Able to communicate with technical and business experts at all levels of the organization.
- Excellent Microsoft Office experience (Project, PowerPoint, Excel), Jira, and Confluence toolsets. Some experience managing the product management tool stack: roadmap development, task/project management, onboarding, user testing, user feedback, design/prototyping, product analytics, experimentation, session replay, tag management, knowledge base, etc.
Benefits from Day One, including:
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) and/or RRSP retirement savings plans with employer match
Work-Life Balance, including:
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Paid parental leave (U.S. candidates)
- Volunteer time off